Right choice for New Car Service
The fact is that you have the right to choose where your vehicle is serviced, maintained and repaired, at competitive prices
Wanting to snap up a great deal in the end of year car sales or thinking about having your new car serviced in time for christmas? Here is some sound advice from Metcalfe Automotive Centre in Northmead.
Buying a new car is one of the most considerable investments a lot of people make, so it is common sense to be sure to ensure correct maintenace of it. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.
There are a few other things to consider, such as who is the best choice to service your car.
You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.
The fact is that you have the right to choose who can service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee
You are not required to take the car back to the dealership you purchased it from for service or repairs. Provided the work is fulfilled to the manfufacturers specifications by a suitably trained person and uses proper quality parts and fluids, the warranty stands. You have the right to choose who services your car.
With Repco Authorised Service you can tick all the boxes. Every Metcalfe Automotive Centre mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Metcalfe Automotive Centre mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.
Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Metcalfe Automotive Centre will also only ever use fluids and lubricants that meet the specifications of the manufacturer of the vehicle.
If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end
Make sure you are aware of the differences between express, statutory and manufacturer warranties to ensure you make the right decisions when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be superseded by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).
A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision.
So keep an eye out for new car dealers who try to include “express” or “extended” warranties, often for free, when purchasing your new vehicle.. Most of the time these ‘special’ warranties may include quite precise restrictions or provisions, often in a language that is difficult to follow. Many times these deals provide no real additional benefits not already addressed by the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with the dealership that sold the vehicle.
Such deals are very unlikely to point out the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes a potential increase in distance travelled to get your car serviced or longer waiting times due to fewer available service locations or mechanics.
New Car Service FAQ's
Trading Hours: Open Monday to Friday 8:00AM to 6:00PM